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15
votes

Remove/Rework the VPN block while making Unity Asset Store Purchases

Asset Store

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Hello,

I was making a purchase on a sale while using a VPN and Unity Asset Store told me to contact my bank. Everything was ok on the bank end so I contacted Unity Support. They promptly told me it was a purchase made using a vpn and that it was blocked due to that. I have 2 main problems with this.

1) Making purchases over a VPN is not all too uncommon - while I understand this is for customer security, this is the first service I've ever had outright block a transaction due to it AND push it through to the bank.

2) Nowhere was it explained while adding to cart and purchasing that a VPN would block my transaction. The error message itself said it was either wrong card details or the banks fault which sent me on a bit of a goose hunt. On top of the time, this lack of detail on Unity's part caused my funds to be held over the weekend.

I love Unity, please change this so others dont have to go through it.

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