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10
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Please improve your Asset Store quality control and user experience

Asset Store

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I bought a recently publish Asset (Bezier Tubes) and discovered that the documentation was almost non-existent. I've found no way to use the new Asset without producing errors.

The publisher website has a non-functioning Contact button, so I have no help there.

Directly complaining to Unity is of little help, you tend to make users "work it out" with the Asset publisher rather than just give a swift refund on crappy assets.

My Suggestions are:

1) Plus and Pro users should be given a "No Questions Asked" Refund Policy on purchased assets. It would encourage me to buy more assets knowing that I could simply "undo" my purchase when an Asset didn't meet my expectations. As it is, I am extremely hesitant to spend more that a couple dollars on individual assets.

2) Tighten your Quality Control on assets listed. Can *your* team members make it work? Does it pass a basic set of quality standards. Is the documentation complete? Is there an easy way for the customer to contact the Asset publisher?

Comments (1)

  1. 07b98b41027fdc9d73432a6842341419?d=mm

    augusty84

    Sep 07, 2018 16:08

    I have purchased different items in the asset store to find out that they just do not work. Does anyone at Unity test them? I contacted the Vendor for a refund and they said that they are not allowed to give them. I contacted Unity about a refund and they said that I had to contact the vendor.

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